Frequently Asked Questions

Ticketing

What time do doors open for the event?

Pegasus Schedule:
9:00AM – Clubhouse Doors Open
10:30AM – Carousel Club Doors Open
10:50AM – First Race
4:06PM – The TAA Pegasus World Cup Filly & Mare Turf Invitational presented by Pepsi
4:40PM – The Pegasus World Cup Turf Invitational presented by Qatar Racing
5:40PM – The Pegasus World Cup Invitational presented by Baccarat

How can I buy tickets?

They can be purchased online at: www.pegasusworldcup.com/tickets or by calling the Pegasus Box Office at 1-833-464-7924 between 9am-6pm 7-days a week, Monday to Sunday, excluding national holidays

When will I receive my tickets?

All tickets are digital and viewable on your phone. If you purchased directly through Ticketmaster.com, you can log in and view your tickets in the Ticketmaster app. All other ticket purchases can be viewed and managed by logging in to your account at www.pegasusworldcup.com/myaccount. We recommend adding them to your Apple Wallet or Google Pay for easy storage and access on event day.

Can I still print my tickets from home?

Tickets will not include a PDF printout option.

What are the benefits of digital tickets?

Digital tickets provide:

Quick and easy entry into the event using your smartphone 
Reduced risk of lost, stolen, counterfeit or forgotten tickets.

Can I have multiple tickets on my phone?

Yes! You will be able to swipe left and right through all your available tickets once they are active in your account.

What if I don’t have a smartphone or have additional questions about mobile ticketing?

If you do not have a smartphone, please contact our Customer Service department at 1-833-464-7924 or email pwciticketing@gulfstreampark.com for assistance.

What if I need help day of, a broken device or battery issues?

For your convenience, we will have staff available on site to assist with any mobile inquiries. A dedicated team of experts will also be available at every entrance to ensure that all ticket holders can enter as quickly as possible and can also guide you to the nearby ticket office. Please have a valid ID for the name on your ticket.

What if I have a Windows phone, a Blackberry or otherwise can’t download the app?

You can always access your tickets via your smartphone’s browser without needing to download the app!

I lost/did not received my tickets, what do I do?

Please call our Customer Service department at 1-833-464-7924 or email pwciticketing@gulfstreampark.com for assistance to verify that we have received your order. If we have your order on file, we will be able to assist.

Can I refund/exchange tickets if I can’t use them?

No refunds are given. If you would like to exchange your ticket, please call the Box Office at 1-833-464-7924.

Is there child/youth pricing?

Children 3 years of age and younger can enter free with a paying adult ticket (one child per adult ticket).

Can I pick up my tickets at Will Call?

Tickets will not be available for pick-up at Will Call. If you need an alternative method to access your tickets, please contact the Gulfstream Park Box Office at 1-833-464-7924 between 9am-6pm 7-days a week, Monday to Sunday, excluding national holidays.