Pink and Green Overview Of Gulfstream Park And Female Attendee. Pink and Green Overview Of Gulfstream Park And Female Attendee.
Event Guide

Frequently Asked Questions

How can I buy tickets?

They can be purchased online at: or by calling the Pegasus Box Office at 1-833-464-7924 between 9am-6pm 7-days a week, Monday to Sunday, excluding national holidays

When will I receive my tickets?

All tickets are digital and can only be accessed through the 1/ST BET App, the Official App of the Pegasus World Cup. To access your tickets:

  1. Visit the Apple App Store for iOS devices or 1STBET.COM for Android devices and download the 1/ST BET App
  2. Enter your name and email address to create a free 1/ST Account, or log in if you are an existing customer
  3. Select the "Events" tab at the bottom of the screen
  4. Select "My Tickets"
  5. Enter your Order ID found on your TIXR email receipt and the last name of the purchaser to obtain your tickets

If you have any questions downloading the 1/ST BET app, or creating an account, please contact the 1/ST BET Customer Service Team at 1-866-889-7737.

Can I still print my tickets from home?

Tickets will not include a PDF printout option.

What are the benefits of digital tickets?

Digital tickets provide:

  • Quick and easy entry into the event using your smartphone

  • Reduced risk of lost, stolen, counterfeit or forgotten tickets.
Can I have multiple tickets on my phone?

Yes! You will be able to swipe left and right through your available tickets by tapping on the event under the “Tickets and Wristband” tab in the Events section of the app.

What if I don’t have a smartphone or have additional questions about mobile ticketing?

If you do not have a smartphone, please contact our Customer Service department at 1-833-464-7924 or email for assistance.

What if I need help day of, a broken device or battery issues?

For your convenience, we will have staff available on site to assist with any mobile inquiries. A dedicated team of experts will also be available at every entrance to ensure that all ticket holders can enter as quickly as possible and can also guide you to the nearby ticket office. Please have a valid ID for the name on your ticket.

What if I have a Windows phone, a Blackberry or otherwise can’t download the app?

You can always access your tickets via your smartphone’s browser without needing to download the app!

I lost/did not received my tickets, what do I do?

Please call our Customer Service department at 1-833-464-7924 or email for assistance to verify that we have received your order. If we have your order on file, we will be able to either re-issue your e-ticket or reprint your ticket(s) for you on-site.

Can I refund/exchange tickets if I can’t use them?

No refunds are given. If you would like to exchange your ticket, please call the Box Office at 1-833-464-7924.

Is there child/youth pricing?

Children 12 years of age and younger can enter free with a paying adult ticket (one child per adult ticket).

Can I pick up my tickets at Will Call?

Tickets will not be available for pick-up at Will Call. If you need an alternative method to access your tickets, please contact the Gulfstream Park Box Office at 1-833-464-7924 between 9am-6pm 7-days a week, Monday to Sunday, excluding national holidays.

General Information
Are Tickets Sales Final?

No refunds. Sales are final. Contact the Box Office for specific inquiries or exchanges at 1-833-464-7924 between 9am-6pm 7-days a week, Monday to Sunday, excluding national holidays.

What is required for admission?

Digital tickets are required for entry into the venue. If you do not have your e-ticket, please visit the Box Office upon arrival.

Do I need to wear my credentials all day?

Once on-site, all guests must wear the appropriate credentials/wristbands provided to access designated areas.

What time do the doors open?

Doors for all areas (except Carousel Club) open at 9am Saturday, January 29, 2022 and close following the Pegasus World Cup Invitational stakes race. Carousel Club doors open at 11:30am.

Is parking available?

Complimentary parking onsite at Gulfstream Park on January 29, 2022 will be available.

Valet Parking

Gulfstream Park offers convenient locations for valet parking services
which can be accessed under the Porte-cochére on the North Side of the
property or via the round-about on the South side of the property.


Uber/Taxi Stands will be setup at Gulfstream Park

Is there a difference between the North and South parking lots? Which is closer/better?

Both lots have shuttle service up to the gates of the venue. The only advantage to one lot over the other may be the direction from which you are driving.

Dress code?

Race Day Chic.

Prohibited items?

Drugs or weapons of any kind (included pocket knives)
Artificial noisemakers
Glass containers of any type
Ladders, scaffolding or other raised devices
Bulk or oversized carrying devices
Non-folding, or folding, metal furniture
Hand carts or wheeled carts
Backpacks & duffle bags & non clear bags over 12” x 12” x 6”
Any bags larger than a clutch or small purse (clutch/small purse = no larger than 5” x 7”)
Smoking is not permitted in any seating section. Please use designated smoking areas.
Balloons, balls, frisbees, laser pointers, or glow sticks
Mace or pepper spray
Selfie sticks
Artificial noisemakers
Signs, Banners, or Flyers
Food or beverages of any kind (including alcohol, beer, wine, soft drinks, water or other beverages)

Cell phones, cameras (up to 35mm), camcorders and binoculars
Clear Bags (12” x 12” x 6” or smaller)