How can I buy tickets?

They can be purchased online at: www.pegasusworldcup.com or by calling the Pegasus Box Office at 1-833-464-7924 between 9am-6pm 7-days a week, Monday to Sunday, excluding national holidays

When will I receive my tickets?

Instructions on how to download your digital ticket will be emailed to the address provided at purchase on January 10, 2020.

Can I still print my tickets from home?

Tickets will not include a PDF printout option.

What are the benefits of digital tickets?

Digital tickets provide:

  • Quick and easy entry into the event using your smartphone

  • Reduced risk of lost, stolen, counterfeit or forgotten tickets.
Can I have multiple tickets on my phone?

Yes! You will be able to swipe left and right through your available tickets by tapping on the event under the “Tickets and Wristband” tab in the Events section of the app.

What if I don’t have a smartphone or have additional questions about mobile ticketing?

If you do not have a smartphone, please contact our Customer Service department at 1-833-464-7924 or email pwciticketing@gulfstreampark.com for assistance.

What if I need help day of, a broken device or battery issues?

For your convenience, we will have staff available on site to assist with any mobile inquiries. A dedicated team of experts will also be available at every entrance to ensure that all ticket holders can enter as quickly as possible. You may also visit the Ticket Office. Please have a valid ID for the name on your ticket.

What if I have a Windows phone, a Blackberry or otherwise can’t download the app?

You can always access your tickets via your smartphone’s browser without needing to download the app!

I lost/did not received my tickets, what do I do?

Please call our Box Office to verify that we have received your order. If we have your order on file, we will be able to either re-issue your e-ticket or reprint your ticket(s) for you on-site.

Can I refund/exchange tickets if I can’t use them?

No refunds are given. If you would like to exchange your ticket, please call the Box Office at 954-457-6900 OR 1-833-464-7924. 

Is there child/youth pricing?

Children 12 years of age and younger can enter free with a paying adult ticket (one child per adult ticket). 

Where is my wristband? When will it ship?

You can find estimated shipment and delivery dates along with other tracking information from the Tickets page in your Eventbrite account. They will ship approximately 1 month prior to the day of the event. If you purchased your wristband after the cutoff date for shipping, please proceed to Will Call with a copy of your original order confirmation email and a photo ID.

What do I do if my wristband is lost, stolen, incorrect, or damaged?

If you haven't received your wristband yet, take a look at your Tickets page for estimated shipping and delivery dates. If your wristband is marked as "delivered" but you never received it or if it’s been lost or stolen, you can deactivate your original wristband and request a replacement wristband to pick up at the event from Will Call. From the Tickets page in your Eventbrite account, find your order, select "Manage Wristband," then choose "Deactivate wristband." Once the wristband is deactivated, you can to pick up your replacement wristband(s) at Will Call.

It’s important to know that we cannot reship any orders and that shipping fees are non-refundable. Wristband replacement fees may apply. If you bought your ticket after the cutoff date for shipping, you can confirm Will Call pick-up on your Tickets page too.

Can I pick up my wristband at Will Call?

If you can't get your wristband at the address provided, you can cancel the shipment on the Tickets page in your Eventbrite account, then pick up a replacement wristband at Will Call. All you need to bring with you is your original order confirmation email and a photo ID.

Please note that shipping fees are non-refundable. If you are having trouble finding your order confirmation email from Eventbrite, make sure to check the spam folder in your inbox, or search for an email from orders@eventbrite.com.

General Information
Are Tickets Sales Final?

No refunds. Sales are final. Contact the Box Office for specific inquires or exchanges at 1-833-464-7924 between 9am-6pm 7-days a week, Monday to Sunday, excluding national holidays.

What is required for admission?

Digital tickets and/or parking passes are required for entry into the venue. If you do not have your e-ticket, please visit the Box Office upon arrival.

Do I need to wear my credentials all day?

Once on-site, all guests must wear the appropriate credentials/wristbands provided.

What time do the doors open?

Doors open at 9am Saturday, January 25, 2020 and close following the Pegasus World Cup Invitational stakes race.

Is parking available?

Parking onsite at Gulfstream Park on January 26, 2019 is limited and only available to those with pre-paid passes purchased along with their Pegasus event tickets. Vehicles arriving at Gulfstream Park without a valid parking pass may be turned away.

Valet Parking
Gulfstream Park offers convenient locations for valet parking services
which can be accessed under the Porte-cochére on the North Side of the
property or via the round-about on the South side of the property. All
valet parking must be purchased in advance.

Uber/Taxi Stands will be setup at Gulfstream Park and will have
designated entry and exit points off of S Federal Hwy (US-1).

Is there a difference between the North and South parking lots? Which is closer/better?

Both lots have shuttle service up to the gates of the venue.  The only advantage to one lot over the other may be the direction from which you are driving.