ADA – ACCESSIBLE PARKING
Accessible parking spots are available on a first-come, first-served basis in all lots for those with a valid disabled placard.
ADA – ACCESSIBLE SEATING
Accessible seating is available for guests in need. Please call the Pegasus Box Office at 1-833-464-7924 for information on purchasing accessible seating.
ADA – MOBILITY ASSISTANCE
Courtesy shuttles are available to guests with limited mobility from the North & South valet drop-off locations to the North & South parking lots.
Wheelchair escorts will be available from entrance gates to seating locations and back. Guest can request a wheelchair escort through the nearest Pegasus World Club employee or the Guest Services Information Desk.
ADA – SERVICE ANIMALS
Pets are not allowed at the Pegasus World Cup with the exception of service animals.
ALCOHOL
No outside food & beverage allowed. ID required for alcohol purchase. It is at the discretion of Gulfstream Park servers to deny service to any guest exhibiting signs of intoxication.
ATMs
ATMs located on all floors and areas
BAG POLICY
Bags that do not exceed 12” x 6” x 12” for expedited entry. Gulfstream Park Security reserves the right to inspect all bags entering the venue.
An exception will be made for medically necessary items and diaper bags after proper inspection at the entrance.
BETS
Over 460 wagering locations on property.
BINOCULARS
Binoculars are permitted. Cases are only permitted if it fits within the bag policy guidelines. If permitted, the case is subject to inspection.
CAMERAS
Video cameras, monopods, tripods, selfie sticks, audio recording devices and professional cameras (those including telephoto or zoom lenses) will not be permitted.
CHILDREN ENTRY
Children 3 and under may enter without a ticket but must share a seat with an accompanying ticketed adult.
COMPUTERS/TABLETS
Computers or tablets are permitted if they are smaller than 12 x 12 x 12 and can be powered on during the security screening process if requested.
DENY ENTRY
Guest exhibiting signs of impairment related to consumption of drugs and/or alcohol may be denied entry into the event by security.
Guests with prohibited items will be denied entry into the event. Guests are encouraged to return prohibited items to their vehicle before entering the event.
DRESS CODE
Race Day Chic!
DRONES
The use of any unmanned aircraft systems, radio-controlled model aircraft, and other devices that can be operated in airspace (i.e. drones) on Gulfstream Park property, including parking lots, is expressly prohibited.
ELEVATORS
Elevators are located near the North & South entrances and are available for guests with disabilities as well as Casino, Ten Palms, Flamingo Room, and Suite guests.
EJECTION POLICY
Guests that violate the code of conduct policy are subject to ejection from the facility without refund. For guests that conduct themselves in a manner to be found egregious or unlawful may be subject to a ban from the facility for future events.
EMERGENCY, IN CASE OF
If immediate assistance is required, please notify the nearest event staff member, security personnel, or police officer. Guests are encouraged to report issues and concerns to a nearby event staff member, or by calling 954-457-6200. In the event of a serious emergency, event staff, event security, and police are ready and available to assist guests, including guests with disabilities. Important information regarding the emergency situation and evacuation procedures will be provided over the public address system and on video boards.
FIRST AID
Walking Ring – North, between the Paddock & Gift Shop
GUEST CODE OF CONDUCT
Guests exhibiting the following behavior are subject to removal from the venue.
GUEST SERVICES
Guests with questions or concerns should visit the Guest Services Information Desk located on the Ground Level inside the Casino.
HOTEL INFORMATION
Discounted rates at Gulfstream Park partnered hotels are in effect for Pegasus World cup 2023. Please visit https://www.gulfstreampark.com/discover#hotels-airports for more information.
LIGHTNING POLICY
When lightning is detected in close proximity of Gulfstream Park, the public address system will inform guests where to seek shelter. The event will be suspended if there is an imminent threat.
LOST CHILD/VULNERABLE ADULT
Guests with a lost child/vulnerable adult should visit the Guest Services Information Desk located on the Ground Level inside the Casino.
LOST & FOUND
Pegasus World Club and Gulfstream Park are not responsible for any items left anywhere on grounds. During events, found items should be turned into the Guest Services Information desk located on the ground level inside the Casino.
On non-event days, guests can call 954-457-6200 to report a lost item. Lost & Found items will be held for 30 days after an event. Any unclaimed items after 30 days will be disposed of or donated to a charitable organization.
MASKS
Wearing of masks is a personal choice and is at the discretion of guests and staff to wear.
MERCHANDISE
Merchandise will be available for purchase on the inside the Gift Shop located on the ground level near the North Entrance as well as a pop up location next to the South elevator bank.
MOBILE APP
Download the 1/ST BET App through the App Store or visit 1STBET.com on your mobile web browser
NOISE-MAKERS
For the comfort of guests and our athletes and to maintain the integrity of the event, noisemakers and musical instruments are prohibited. This includes air horns, vuvuzelas, and any type of whistle.
OPENING TIMES
Gates: 9am
Premium Dining: 10am
Carousel Club: 11am
PARKING
General Parking is available at no charge for the 2023 Pegasus World Club. Valet parking can be purchased by visiting our website at www.pegasusworldcup.com
PREMIUM SEATING
Carousel Club – Gulfstream’s newest addition provides the ultimate indoor/outdoor homestretch bar experience anchored by a 19th century carousel as the main bar. The Carousel Club boasts live entertainment, exciting food & beverage programming, giant video screens, interactive games and unparalleled “up on the rail” views as the horses thunder toward the finish line.
You’ll find yourself at the party! Access all of Level 1 with this ticket.
Ten Palms – The ultimate entertainment package. Let us host you all-day with gourmet food and drink while you watch the races with floor-to-ceiling panoramic views of the entire racecourse. Enjoy spectacular track views, walk-around tellers, chef-inspired food stations and a cash bar. Seating options include:
Flamingo Room – Be in the inner circle. Flamingo Room is the who’s who of the day. Toast and mingle with celebrities and influencers while seeing the racing action from the third level of Gulfstream Park.
Visit www.pegasusworldcup.com/tickets to learn more and to purchase a premium seating experience.
PROHIBITED ITEMS
The following items are not permitted at the Pegasus World Cup:
Banners/Sign
Clothing that may be deemed inappropriate or offensive
Aerosol cans
Drugs
Weapons of any kind (included knives & firearms)
Artificial noisemakers
Glass containers of any type
Tents
Umbrellas
Ladders, scaffolding or other raised devices
Bulk or oversized carrying devices
Non-folding, or folding, metal furniture
Hand carts or wheeled carts
Backpacks & duffle bags & non clear bags over 12” x 12” x 6”
Smoking is not permitted in any seating section. Please use designated smoking areas.
Thermoses
Balloons, balls, frisbees, laser pointers, or glow sticks
Drones
Fireworks
Mace or pepper spray
Selfie sticks
Artificial noisemakers
Pets
Signs, Banners, or Flyers
Food or beverages of any kind (including alcohol, beer, wine, soft drinks, water or other beverages)
Any other item deemed inappropriate by Gulfstream Park management
RE-ENTRY POLICY
No re-entry for General Admissions. For all wristbanded areas, guests are allowed to re-enter but will be subject to another security check.
RESTROOMS
Accessible restrooms in all areas
RIDESHARE PICK-UP & DROP-OFF
Silks Run is the designated location for rideshare drop-off and pick-up during the Pegasus World Cup.
SEARCH PROCEDURES
To ensure the highest level of safety and security, all guests will be subject to a courteous screening upon entry by Security which, on occasion, may include a pat-down screening by a same-gender team member. All bags and vehicles will be subject to inspection upon entry. Persons that refuse to be screened including patted down and/or refuse to have their bags or vehicle inspected will not be admitted. By presenting your ticket or credential to Security, you consent to such inspections and waive any and all related claims that you might have against Gulfstream Park, Pegasus World Cup, and promoters. Alcohol, weapons, or any items Security deems dangerous will be confiscated. Illegal items will be turned over to law enforcement officers and may result in arrest and prosecution.
SMOKING POLICY
Smoking is only allowed in outdoor areas on property. Smoking is prohibited in all indoor areas. This policy also applies to smokeless, electronic (e-cigarettes) vaping with any alternative smoking products.
TICKETING – RECEIVING YOUR TICKETS
For any questions on accessing your tickets, please visit www.pegasusworldcup.com/tickets for more information
TICKET OFFICE
Tickets can be purchased online atwww.pegasusworldcup.com/tickets or by calling the Pegasus Box Office at 1-833-464-7924 from 9am-5pm 7-days a week, excluding national holidays.
TICKET REFUND/EXCHANGE POLICY
Ticket refunds will not be given. If you would like to exchange your ticket, please call the Box Office at 1-833-464-7924.
UMBRELLAS
Due to safety and line-of-sight concerns, umbrellas will not be allowed inside the Pegasus World Club. Please leave umbrellas in your vehicle.
WATER FOUNTAINS
Water Fountains can be found inside at Silks and inside at Casino 1st floor
WEATHER DELAYS
Event runs rain or shine. Event is subject to lightning delays.
WI-FI
Free wifi is available at “Gulfstream Park Free WiFi”
WILL CALL
From Saturday, January 21st to Saturday, January 28th (9am – 6pm) – Will call and Ticket Assistance is located at the Ticket Office near the South Valet Entrance – directly next to Christine Lee’s. Guests who are picking up tickets at will-call will need a valid photo ID, their confirmation number, and the credit card with which the tickets were purchased in order to pick up the tickets.