Let’s Practice Health & Safety Together
As we travel together to a new chapter, our relationships with you, our guests, and team members have never been more important. The well being of our guests and team members will continue to be our top priority.
We are as determined as ever to deliver exciting entertainment with the same level of friendly service you have come to expect from the Pegasus World Cup at Gulfstream Park. While the excitement awaits, we recognize there will be changes. We have carefully collaborated our readiness guidelines from government authorities and agencies, medical professionals and the Center for Disease Control and Prevention (CDC) to develop an improved way of operating.
While there is no proven playbook for the current challenges we face, you have our team’s commitment that we will continue to be driven by our medical professionals and public health guidelines as we evaluate and evolve our safety protocols and policies. We are confident in our company’s deep operating experience, our expertise in safely managing public gatherings, the integrity of our leadership team, and our tenure in this business. More than that, we have tremendous confidence that the women and men of Gulfstream Park will rise to this challenge and will be here, and ready, to provide the service and experiences for which we are trusted, renowned and beloved. On behalf of all of us at Gulfstream Park and Pegasus World Cup, we look forward to welcoming you back.
Pegasus World Cup Management
Health Monitoring and PPE
We have created new protocols to include travel screenings for team members, guest temperature monitoring, and training programs on health and safety protocols. We ask team members and guests alike, to stay home if they have COVID-19 related symptoms or live with someone who has recently tested positive.
Team Members will sign a travel waiver and will notify HR if traveled
Thermal Sensing Camera
Team members will be provided and required to wear a face-covering while working. Gloves will continue to be worn by team members who require them to do their job and new protocols. Guests will be required to wear face coverings to enter the property.
We are implementing 6-foot physical distancing practices throughout the property with floor guides to assist and remind our guests and team members. Where this isn’t possible, we will mitigate as best as possible with plexiglass guards, face shields, or clear instruction signage.
Guests throughout our property will find hand sanitizer stations and will be reminded with instructional signage to use the hand sanitizer after touching gaming totes, slot machines and high-touch points. Although our cleaning protocols have always been a priority, we are increasing the amount of routine cleaning, with a focus on high-touch areas using cleaning products that meet EPA guidelines. Signage will be installed throughout the property to help guide guests and team members on how to safety practice new recommendations.
Front of the House Signage
Back of the House Signage
Team Members will be provided and required to wear a work-issued face covering while on duty and on property. Our guests will also be required to wear facing coverings in public areas and we will offer masks to any guests who need one, free of charge. We will continue to offer food and beverage service and we ask when guests are consuming to minimize the amount of time face coverings are removed. Gloves will continue to be worn by team members who require them to do their jobs, such as food handlers and team members who clean public areas.
Personal Protective Equipment (PPE)
Numerous recommendations apply to nearly every part of the business. Certain areas will have more specific protocol requirements than others, which will be provided by each department. However, these general protocols will be applicable companywide.
Team Member & Guest Health Initiatives
Daily Pre-Shift & Timekeeping
Public Spaces and Common Areas
The frequency of cleaning and sanitizing will be increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, elevators and elevator buttons, door handles, public bathrooms, ATMs, escalator and stair handrails, counters, sneeze guards, apron rail, stadium seating, gaming machines dining and seating areas.
Back of the House
The frequency of cleaning stand sanitizing will also increase in high traffic back of house areas with an emphasis on the employee break rooms, employee entrances, employee restrooms, loading docks, offices, kitchens and security scanning podiums.
Shared tools and equipment will be sanitized before, during and after each shift or anytime the equipment is transferred to a new employee. This includes phones, radios, computers and other communication devices, payment terminals, kitchen implements, engineering tools, safety buttons, cleaning equipment, keys, time clocks and all other direct contact items used throughout Gulfstream Park.
We have always placed a high priority on air quality for our guests and have reviewed the operation of our HVAC systems to identify additional opportunities to enhance their effectiveness. Rigorous measures in accordance with the established guidelines to help mitigate the risk of virus transmission have been taken throughout our properties.
As scientific information becomes available about the virus, and as additional guidance from state and local authorities and our medical experts evolve, we will continue to review and adjust the operation of our HVAC systems, fully recognizing the important role they have in keeping employees and guests healthy and safe.
Heating, Ventilation and Air Conditioning (HVAC) and Air Quality